First seen January 06, 2014. Last updated on August 04, 2017.
The credit card charge SINS MONTE CASINO FOURWAYS ZA was first submitted to our database on January 06, 2014. It has not been reported by any users.
Have you seen SINS MONTE CASINO FOURWAYS ZA charge on your credit card statement? Do you know what the source of this charge is? If you have seen SINS MONTE CASINO FOURWAYS ZA on your bank statement, debit card, or prepaid charge card please comment below! Help others avoid potential confusion by sharing!
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| Phone | +27 11 511 1945 (edit) |
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I made a purchase of ZAR 183 at SINS MonteCasino back in October, 2016. SINS reported it to my credit card as ZAR1,183. I noticed the error when I saw I was drastically overcharged on my credit card. SINS and the bank have since both refused to fix the error, so I would NEVER shop at SINS again. I believe they are deliberately dishonest.
Dear Colette Chalier, We only became aware of your complaint as of the 1st August 2017, after your reviews were brought to our attention. Up and till this time we were in the dark as to the problem. It appears that no communication, between yourself and Sins has ever taken place whatsoever regarding any overcharge issue. Our Financial service protocol only requested a legible copy of the credit card voucher, on the 17th November 2016 which we supplied with your signature of approval. They made no mention of any overcharge enquiry. Customer details and contact details are not provided by financial service providers. Consequently, we have been oblivious of your complaint. Not withstanding all your media comments that are not an accurate interpretation of the events regarding our professionalism. We are very committed to resolving this problem. However, we currently have no ability to contact you. Please contact Ian or Steven via our email address mailto:info@sins.co.za or you can contact us on +27 11 511 1945 or Fax us on +27 11 511 1947. Our contact numbers are readily accessible to all our customers. We have in our possession, the Financial Institutes request and the supporting voucher to assist in resolving this problem.